Refund policy
- Return Policy for Beauty Shelf
Last Updated: [6/09/2024]
At Beauty Shelf, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, we're here to help.
- Return Eligibility
- You may return or exchange products within 3 days of receiving your order.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- The product must be in its original packaging with all accessories and tags attached.
- Non-Returnable Items
- Personal care items that have been opened or used cannot be returned due to health and hygiene reasons.
- Gift cards are non-returnable.
- Return Process
- Contact our customer service team within 3 days of receiving your order.
- Provide your order number and the reason for the return.
- Our team will guide you through the return process and provide you with a return authorization if applicable.
- Return the item to the address provided by our customer service team.
- Refunds
- Once we receive and inspect the returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-10 business days.
- Exchanges
- If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.
- Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will replace the item at no additional cost to you.
- Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error in your order.
- Questions
If you have any questions about our return policy, please contact our customer service team at [+966533698697].